Flamingo Travel — Digital Operations
Three departments digitised, with AI
Cross-department digitisation for a tour operator: 12-step Sales, 6-step Operations and 5 Accounting task groups — mobile-first for operations staff, based on the documents already in use.
- Client
- Flamingo Travel
- Status
- Live product
- Industry
- Travel & Hospitality
- Stack
- Node.jsMobile-firstPM2
The brief
Sales, operations and accounting each kept their own version of the tour; supplier deadlines (COD) and incidents were tracked by hand.
Approach
Process review of the three departments, one tour file as the connecting record, an e-commerce front end and role-based apps; an AI copilot prototype for transport and meal price checks.
What shipped
Production ERP/e-commerce platform; role-based app and AI assistant prototypes documented in a full case study with screenshots.
- 12-step Sales process
- Mobile-first operations
- COD risk control
Next steps
Persistent backend for the prototypes, API-level permissions and cross-device sync before scaling the apps.
We are a team that sticks to its principles
- 01
Measure before and after — no result claims without a baseline.
- 02
People approve; software proposes.
- 03
Ship in pilots small enough to fail cheaply.
- 04
Every deliverable has an owner and an acceptance test.
Ready to work with us?
Tell us the problem. We will come back with a scope, a team and a first milestone.
