Business consulting6 min read
Why most SME strategies fail at execution — and the three fixes that work
Strategy documents rarely fail because the thinking is wrong. They fail because nobody owns the first ninety days.
Read more →Operations & Process Design
We document processes as they are, not as the manual says, and redesign them with the people who run them. Where software helps, we specify it; where it does not, we say so.
What this service includes
- 01
As-is process mapping with owners
- 02
Bottleneck and handover analysis
- 03
To-be process with roles and SLAs
- 04
SOPs, checklists and forms
- 05
Software requirements where automation pays off
- 06
Change plan and training
Challenges we specialize in
Cross-department handovers
Sales, operations and accounting each keep their own version of the truth.
Manual reconciliation
Hours spent matching spreadsheets that should match themselves.
Quality depends on one person
The process works only when a specific person is in the office.
Scaling a branch or a franchise
Replicating a process that lives in people’s heads.
How a project runs
01
Discovery
Interviews, data pull and a one-page problem statement agreed with the sponsor.
02
Diagnosis
Where the margin, the time or the customers are actually leaking — with evidence.
03
Plan
Options with cost, effort and risk; one recommended path and a 90-day roadmap.
04
Delivery support
Weekly cadence with the owners of each workstream until the first milestones land.
Who this is for
- COOs and operations managers
- Businesses preparing for ERP/CRM
- Multi-branch operators
Deliverables
- Problem statement and baseline metrics
- Diagnostic report with evidence
- Roadmap with owners, budget and acceptance criteria
- Governance cadence and dashboards for the first 90 days
A sample of our work
Related services
Industries we work with
Real Estate
Distribution platforms, launch events and sales enablement for developers and agencies.
Government & Agriculture
Admin dashboards, programme reporting and planning data for public bodies and agri-trade.
Technology & Startups
MVPs, internal tools, market research and go-to-market for tech teams.
Manufacturing, Energy & IoT
Industrial IoT, monitoring and forecasting — capability profiles and pilots.
FAQ
Do we need new software?
Not always. Roughly half of process work is fixed by clearer roles, forms and handovers; we tell you which half.
How do you avoid the “consultant binder” outcome?
Every process is signed off by its owner and tested in a live week before it is called done.
Can you design the process and build the system?
Yes — our software team builds from the same specification, which removes the usual translation loss.
How do you measure success?
Cycle time, error rate and hours per transaction, measured before and after.
Start with the hard part
Bring us the problem nobody on your team has time to own. We will scope it, price it and start with a pilot you can measure.
Blog
Business consulting5 min read
Process before software: the half of ERP projects that need no code
Roughly half of what a business asks an ERP to fix is a handover problem, not a software problem.
Read more →
Company4 min read
What we report to clients — and what we refuse to claim
No result claims without a baseline; no logos without permission; no case studies without the client’s sign-off.
Read more →